Return & Exchange Policies
To start a return or exchange, please click here.
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Regular, Sale and Non-Custom Merchandise Policies
Returns
In some cases items are sent out with a documented security tag that reads "non-returnable if removed" or similar. The security tag attached to the jewelry must not be removed. This is a security feature that we use to verify the authenticity of the item. If removed from the jewelry (or removed and re-attached), the merchandise is not returnable or exchangeable.
Items returned to our facility that do not abide by our policies may be subject to decline during the inspection process. Depending on the circumstance, your item may be shipped back to the original shipping address and billed for postage.
Exchanges
We will be more than happy to work out an exchange for non-custom merchandise within 30 days upon receipt. Any refunds due for difference in item cost will be given in the form of store credit unless otherwise requested. To be eligible for an exchange, your item must abide by the same return policies above.
If you need to exchange an item for a different size, please contact us prior to sending the item back to ensure the new item is in stock.
Exchanges will require new postage on the 2nd round of shipping from our facility and must be paid prior to being able to ship. We will email you an invoice for payment in this case.
To start a return or exchange, please click here.
-Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
-Any item that is returned and postmarked more than 30 days after the invoice date may be subject to a processing and restocking fee.
Restocking fees are determined by the condition of returned merchandise, the original freight, and the cost of item. Often, restocking fees cost 15-25% of the item's original listed price + shipping; however these figures vary on a case-by-case basis.
To start a return or exchange, please click here.
If you have any questions regarding our policies, feel free to contact us at sales@sparkleandjade.com at anytime.
Custom and Personalized Merchandise Policies
Should any errors or defects in craftsmanship be found within 12-months of receipt, we will repair or replace the item at no cost to you. Any outside jeweler service or alteration will void our warranty.
Bridal & Engagement - Diamond GuaranteeWe guarantee all of our diamonds for a lifetime. This does not include lost stones after the 12-month craftsmanship guarantee has expired. Item must be titled as a bridal item, (i.e: 'Engagement', 'Anniversary Band', 'Eternity Band') to qualify to these terms.
Trademarked Gemstone GuaranteeWe provide a variety of trademarked gemstones that are backed with a warranty (i,e.: 'Chatham', 'Charles & Colvard'..). We are happy to assist with your warranty process, however this needs to be done directly through the original gemstone maker and warranty provider. Gemstone warranty literature or certificates of this type will likely be included with your merchandise delivery.
Damage Outside of Warranty
Life happens sometimes and we are here to help! If you need a repair from accidental damage, please contact us with your order information at custom@sparkleandjade.com and we will be happy to provide expertise suggestions and/or pricing for repair.
Cancellations
Cancellation of Custom / Personalized Merchandise:
Customized items can be canceled within the first 24 hours after the order is placed. Once a custom item has been sent to production cancelation cannot be made. If you need to make a change to the customization please contact us as soon as possible at custom@spakleandjade.com. Custom and personalized merchandise are final sale.
Cancellation of Regular and Sale merchandise:
All orders for general merchandise (non-personalized/custom) may be canceled prior to shipment. Once an item has been shipped it cannot be canceled. In this case, please start a return here.
Cancellation of Regular and Sale merchandise:
Payment Plan Merchant processing fees such as AfterPay and Sezzle are non-refundable in the event of a refund. Sparkle & Jade will deduct a 7% processing fee for any Refunds or Cancellations. Once a refund has been issued, third party payment providers will not reverse or change this action.
