Return & Exchange Policies
Regular, Sale and Non-Custom Merchandise Policies
Returns
Exchanges
We will be more than happy to work out an exchange for non-custom merchandise within 30 days upon receipt. Any refunds due for difference in item cost will be given in the form of store credit unless otherwise requested. To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging with any tags intact.
If you need to exchange an item for a different size, please contact us prior to sending the item back to ensure the new item is in stock.
-Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
-Any item that is returned and postmarked more than 30 days after delivery.
All return & exchange merchandise can be sent to:
7033 Village Pkwy Suite 209
Dublin, CA 94568
If you have any questions regarding our policies, feel free to contact us at sales@sparkleandjade.com at anytime.
Custom and Personalized Merchandise Policies
Should any defects in mounting craftsmanship be found within 12-months of receipt, we will repair or replace the item at no cost to you.
Bridal & Engagement - Diamond Guarantee
We guarantee all of our diamonds for a lifetime. This does not include lost stones after the 12-month craftsmanship guarantee has expired.
Trademarked Gemstone Guarantee
We provide a variety of trademarked gemstones that are backed with a warranty. We are happy to assist with your warranty process, however this needs to be done directly through the original gemstone maker and warranty provider. Gemstone warranty literature or certificates of this type will likely be included with your merchandise delivery.
Clearance Items
