To start a return or exchange, please click here

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Regular, Sale and Non-Custom Merchandise Policies 

Returns

Our jewelry refund policy lasts for 30 days upon receipt. If you are not satisfied with any item that is eligible for return, you may send the item back for a refund or store credit as long as tags and packaging are still in tact, the item is unworn and is in its original condition.  Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and that your refund is being processed.  
If you receive your shipment with any missing items, incorrect items/sizes, items broken in transit or product discrepancies you must report this to our company within 5 days. 
 
All customized, personalized, custom made-to-order and engraved items are final sale.
 

In some cases items are sent out with a documented security tag that reads "non-returnable if removed" or similar. The security tag attached to the jewelry must not be removed. This is a security feature that we use to verify the authenticity of the item. If removed from the jewelry (or removed and re-attached), the merchandise is not returnable or exchangeable. 

Items returned to our facility that do not abide by our policies may be subject to decline during the inspection process. Depending on the circumstance, your item may be shipped back to the original shipping address and billed for postage. 

Earrings and body jewelry are non-returnable for hygiene and safety reasons except in the case of manufacturing defects.
 
Unless the return is due to our error, shipping charges are non-refundable.

Payment Plan Merchant processing fees such as AfterPay and Sezzle are non-refundable in the event of a refund. Sparkle & Jade will deduct a 7% processing fee for any Refunds or Cancellations.  Once a refund has been issued, third party payment providers will not reverse or change this action.
 
Merchandise cannot be returned if it has been used, altered (i.e. engraved, sized, etc.) or damaged by the customer or an outside facility.
  
Products offering manufacturer warranties (i.e. watches, branded merchandise, and branded gemstones) will not be accepted without original unregistered warranty cards returned and in tact. 
*Charles Hubert watches have a 15-Day post-marked return period in which the item can be return in unused, unworn and unaltered (i.e., engraved) condition with all packaging and warranty cards in tact. Once received and processed through serial number verification a refund may be issued. 
 
Returned merchandise must be securely packaged. We are not responsible for merchandise lost or damaged through the return carrier or due to not being packaged properly. 
 
At this time we do not supply return labels unless requested. We will be happy to supply a return label by request and deduct the postage amount from a return. Our return labels include tracking but do not cover insurance. You may purchase insurance at your discretion. (We recommend Insurepost . com by Shipsurance)
To start a return or exchange, please click here
 

Exchanges

We will be more than happy to work out an exchange for non-custom merchandise within 30 days upon receipt. Any refunds due for difference in item cost will be given in the form of store credit unless otherwise requested. To be eligible for an exchange, your item must abide by the same return policies above. 

If you need to exchange an item for a different size, please contact us prior to sending the item back to ensure the new item is in stock.

Exchanges will require new postage on the 2nd round of shipping from our facility and must be paid prior to being able to ship. We will email you an invoice for payment in this case.

To start a return or exchange, please click here

 Partial Refund Policies
 
There are certain situations where only partial refunds are granted: 

-Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
-Any item that is returned and postmarked more than 30 days after the invoice date may be subject to a processing and restocking fee.
-Unclaimed, undeliverable or refused orders will be charged a 15% restocking fee, plus the retailer's cost of freight.

 

Restocking fees are determined by the condition of returned merchandise, the original freight, and the cost of item. Often, restocking fees cost 15-25% of the item's original listed price + shipping; however these figures vary on a case-by-case basis.

Payment Plan Merchant processing fees such as AfterPay and Sezzle are non-refundable in the event of a refund. Sparkle & Jade will deduct a 7% processing fee for any Refunds or Cancellations.  Once a refund has been issued, third party payment providers will not reverse or change this action.

 

To start a return or exchange, please click here 

 

If you have any questions regarding our policies, feel free to contact us at sales@sparkleandjade.com at anytime. 

 

Custom and Personalized Merchandise Policies

Custom Exchange and Return Policy
All customized, personalized and engraved merchandise is non-returnable and non-refundable and cannot be exchanged.  
If a customized item needs alteration (such as a ring size) contact us for service pricing.

 

12-Month Craftsmanship Guarantee on Customization

Should any errors or defects in craftsmanship be found within 12-months of receipt, we will repair or replace the item at no cost to you. Any outside jeweler service or alteration will void our warranty. 

Bridal & Engagement - Diamond Guarantee

We guarantee all of our diamonds for a lifetime. This does not include lost stones after the 12-month craftsmanship guarantee has expired. Item must be titled as a bridal item, (i.e: 'Engagement', 'Anniversary Band', 'Eternity Band') to qualify to these terms.  

Trademarked Gemstone Guarantee

We provide a variety of trademarked gemstones that are backed with a warranty (i,e.: 'Chatham', 'Charles & Colvard'..). We are happy to assist with your warranty process, however this needs to be done directly through the original gemstone maker and warranty provider. Gemstone warranty literature or certificates of this type will likely be included with your merchandise delivery.

Damage Outside of Warranty

Life happens sometimes and we are here to help! If you need a repair from accidental damage, please contact us with your order information at custom@sparkleandjade.com and we will be happy to provide expertise suggestions and/or pricing for repair. 

 

Cancellations

 

Cancellation of Custom / Personalized Merchandise:

Customized items can be canceled within the first 24 hours after the order is placed. Once a custom item has been sent to production cancelation cannot be made. If you need to make a change to the customization please contact us as soon as possible at custom@spakleandjade.com. Custom and personalized merchandise are final sale. 

Cancellation of Regular and Sale merchandise:

All orders for general merchandise (non-personalized/custom) may be canceled prior to shipment. Once an item has been shipped it cannot be canceled. In this case, please start a return here.

Cancellation of Regular and Sale merchandise:

Payment Plan Merchant processing fees such as AfterPay and Sezzle are non-refundable in the event of a refund. Sparkle & Jade will deduct a 7% processing fee for any Refunds or Cancellations.  Once a refund has been issued, third party payment providers will not reverse or change this action.

 

Clearance Items

Only regular and sale priced items may be returned.  All clearance merchandise is final sale and will be noted as such within the product description.
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