[powr-form-builder id=f6d1d83d_1500156106]

 

 Extended Holiday 2017 Return Policy Begins Nov 1

 

All purchases made now through 12/25/17 automatically qualify for an extended holiday return policy.

The return period for these purchases will run from Dec. 26th, 2017 through Jan. 26th, 2018.

All terms and conditions below apply. 

 

Regular, Sale and Non-Custom Merchandise Policies 

Returns

Our jewelry refund policy lasts for 30 days (see above) upon receipt. If you are not satisfied with any item that is eligible for return, you may send the item back for a refund or store credit as long as tags and packaging are still in tact, the item is unworn and is in its original condition.  Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and that your refund is being processed.  
 
All customized, personalized and engraved items are final sale.
 
Earrings and body jewelry are non-returnable for hygiene and safety reasons except for manufacturing defects.
 
Unless the return is due to our error, shipping charges are non-refundable.
 
Merchandise cannot be returned if it has been used, altered (i.e. engraved, sized, etc.) or damaged by the customer.
  
Products offering manufacturer warranties (i.e. watches, branded merchandise, and branded gemstones) will not be accepted without original warranty cards returned. 
 
Returned merchandise must be securely packaged. We are not responsible for merchandise lost or damaged through the return carrier.
 

Exchanges

We will be more than happy to work out an exchange for non-custom merchandise within 30 days (see above) upon receipt. Any refunds due for difference in item cost will be given in the form of store credit unless otherwise requested. To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging with any tags intact.

If you need to exchange an item for a different size, please contact us prior to sending the item back to ensure the new item is in stock. 

 Partial Refund Policies
 
There are certain situations where only partial refunds are granted: 

-Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
-Any item that is returned and postmarked more than 30 days after the invoice date may be subject to a processing and restocking fee.
-Unclaimed, undeliverable or refused orders will be charged a 15% restocking fee, plus the retailer's cost of freight.

 

Restocking fees are determined by the condition of returned merchandise, the original freight, and the cost of item. Often, restocking fees cost 15-25% of the item's original listed price + shipping; however these figures vary on a case-by-case basis.

 

 All return & exchange merchandise can be sent to:

Sparkle & Jade
7033 Village Pkwy Suite 209
Dublin, CA 94568
(925) 361-7133
 
We highly recommend USPS Click-N-Ship for easy, printable Priority Mail postage w/ free insurance up to $50, tracking and pickup! 

 

 

If you have any questions regarding our policies, feel free to contact us at sales@sparkleandjade.com at anytime. 

 

Custom and Personalized Merchandise Policies

Custom Exchange and Return Policy
All customized, personalized and engraved merchandise is non-returnable and non-refundable and cannot be exchanged unless there is an error on our part. 
If a customized item needs alteration (such as a ring size) contact us for service pricing.

 

12-Month Craftsmanship Guarantee on Customization

Should any errors or defects in craftsmanship be found within 12-months of receipt, we will repair or replace the item at no cost to you. Any outside jeweler service or alteration will void our warranty. 

Bridal & Engagement - Diamond Guarantee

We guarantee all of our diamonds for a lifetime. This does not include lost stones after the 12-month craftsmanship guarantee has expired. Item must be titled as a bridal item, (i.e: 'Engagement', 'Anniversary Band', 'Eternity Band') to qualify to these terms.  

Trademarked Gemstone Guarantee

We provide a variety of trademarked gemstones that are backed with a warranty (i,e.: 'Chatham', 'Charles & Colvert'..). We are happy to assist with your warranty process, however this needs to be done directly through the original gemstone maker and warranty provider. Gemstone warranty literature or certificates of this type will likely be included with your merchandise delivery.

Damage Outside of Warranty

Life happens sometimes and we are here to help! If you need a repair from accidental damage, please contact us with your order information at custom@sparkleandjade.com and we will be happy to provide expertise suggestions and/or pricing for repair. 

 

Cancellations

 

Custom / Personalized merchandise:

Customized items can be canceled within the first 24 hours after the order is placed. Once a custom item has been sent to production cancelation cannot be made. If you need to make a change to the customization please contact us as soon as possible at custom@spakleandjade.com. Custom and personalized merchandise are final sale. 

Regular and Sale merchandise:

All orders for general merchandise (non-personalized/custom) may be canceled prior to shipment. Once an item has been shipped it cannot be canceled. In this case, please start a return here.

 

 

Clearance Items

Only regular and sale priced items may be returned.  All clearance merchandise is final sale and will be noted as such within the product description.
Sale

Unavailable

Sold Out