To start a return or exchange, please click here


All orders placed after 11/20/19 will automatically quality for our extended return policy which will run through 1/31/20. 
All terms and conditions below apply. 

Regular, Sale and Non-Custom Merchandise Policies 


Our jewelry refund policy lasts for 30 days* upon receipt. If you are not satisfied with any item that is eligible for return, you may send the item back for a refund or store credit as long as tags and packaging are still in tact, the item is unworn and is in its original condition.  Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and that your refund is being processed.  
Any missing items, receipt of an incorrect item/size, items broken in transit or product discrepancy must be reported within 5 days. 
All customized, personalized and engraved items are final sale.
Earrings and body jewelry are non-returnable for hygiene and safety reasons except in the case of manufacturing defects.
Unless the return is due to our error, shipping charges are non-refundable.
AfterPay Merchant processing fees are non-refundable in the event of a refund. Sparkle & Jade will deduct a 7% processing fee for any AfterPay Refunds or Cancellations.  Once a refund has been issued, Afterpay is not able to reverse or change this action.
Merchandise cannot be returned if it has been used, altered (i.e. engraved, sized, etc.) or damaged by the customer or an outside facility.
Products offering manufacturer warranties (i.e. watches, branded merchandise, and branded gemstones) will not be accepted without original warranty cards returned and in tact. 
*Charles Hubert watches have a 15-Day post-marked return period in which the item can be return in unused, unworn and unaltered (i.e., engraved) condition with all packaging and warranty cards in tact. Once received and processed through serial number verification a refund may be issued. 
Returned merchandise must be securely packaged. We are not responsible for merchandise lost or damaged through the return carrier.


We will be more than happy to work out an exchange for non-custom merchandise within 30 days upon receipt. Any refunds due for difference in item cost will be given in the form of store credit unless otherwise requested. To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging with any tags intact.

If you need to exchange an item for a different size, please contact us prior to sending the item back to ensure the new item is in stock. 

 Partial Refund Policies
There are certain situations where only partial refunds are granted: 

-Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
-Any item that is returned and postmarked more than 30 days after the invoice date may be subject to a processing and restocking fee.
-Unclaimed, undeliverable or refused orders will be charged a 15% restocking fee, plus the retailer's cost of freight.


Restocking fees are determined by the condition of returned merchandise, the original freight, and the cost of item. Often, restocking fees cost 15-25% of the item's original listed price + shipping; however these figures vary on a case-by-case basis.

AfterPay Merchant processing fees are non-refundable in the event of a refund. Sparkle & Jade will deduct a 7% processing fee for any AfterPay Refunds or Cancellations.  Once a refund has been issued, Afterpay is not able to reverse or change this action.


 All return & exchange merchandise can be sent to:

Sparkle & Jade
199 E Linda Mesa Ave Ste. 4
Danville, CA 94526
(925) 361-7133
We highly recommend USPS Click-N-Ship for easy, printable Priority Mail postage w/ free insurance up to $50, tracking and pickup! 



If you have any questions regarding our policies, feel free to contact us at at anytime. 


Custom and Personalized Merchandise Policies

Custom Exchange and Return Policy
All customized, personalized and engraved merchandise is non-returnable and non-refundable and cannot be exchanged.  
If a customized item needs alteration (such as a ring size) contact us for service pricing.


12-Month Craftsmanship Guarantee on Customization

Should any errors or defects in craftsmanship be found within 12-months of receipt, we will repair or replace the item at no cost to you. Any outside jeweler service or alteration will void our warranty. 

Bridal & Engagement - Diamond Guarantee

We guarantee all of our diamonds for a lifetime. This does not include lost stones after the 12-month craftsmanship guarantee has expired. Item must be titled as a bridal item, (i.e: 'Engagement', 'Anniversary Band', 'Eternity Band') to qualify to these terms.  

Trademarked Gemstone Guarantee

We provide a variety of trademarked gemstones that are backed with a warranty (i,e.: 'Chatham', 'Charles & Colvert'..). We are happy to assist with your warranty process, however this needs to be done directly through the original gemstone maker and warranty provider. Gemstone warranty literature or certificates of this type will likely be included with your merchandise delivery.

Damage Outside of Warranty

Life happens sometimes and we are here to help! If you need a repair from accidental damage, please contact us with your order information at and we will be happy to provide expertise suggestions and/or pricing for repair. 




Cancellation of Custom / Personalized Merchandise:

Customized items can be canceled within the first 24 hours after the order is placed. Once a custom item has been sent to production cancelation cannot be made. If you need to make a change to the customization please contact us as soon as possible at Custom and personalized merchandise are final sale. 

Cancellation of Regular and Sale merchandise:

All orders for general merchandise (non-personalized/custom) may be canceled prior to shipment. Once an item has been shipped it cannot be canceled. In this case, please start a return here.

Cancellation of Regular and Sale merchandise:

AfterPay merchant processing fees are non-refundable in the event of a cancellation. Sparkle & Jade will deduct a 7% processing fee for any AfterPay transaction that is cancelled by the customer prior to fulfillment.   Once a refund has been issued, Afterpay is not able to reverse or change this action. 


Clearance Items

Only regular and sale priced items may be returned.  All clearance merchandise is final sale and will be noted as such within the product description.


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