Return & Exchange Request Form
To start a return or exchange, please fill out the following information.
Please note: custom sized, personalized, custom made-to-order, engraved and clearance items are not eligible for return or exchange.
Earrings and body jewelry are non-returnable for hygiene and safety reasons except in the case of manufacturing defects.
Please allow 24-48hrs for submitted requests to be reviewed.
AfterPay Customers Only: Transactions made by third party payment processors such as AfterPay and Sezzle are subject to 7% non-refundable administration fee which cannot be reversed in the event of a refund or cancellation. Only returns processed for store credit will not incur this fee.
For return policies please visit https://sparkleandjade.com/pages/shipping-returns