Thorsten Warranty & Size Exchange Policy

Shipping Costs

Customers are responsible for shipping costs related to warranty claims and size exchanges.

Size Exchange Process

Warranty Processing Fee
Thorsten requires a $20 warranty processing fee plus $10 shipping to send the replacement ring back to you after the exchange is completed. These fees are collected by Sparkle & Jade during the exchange process.

Customers are also responsible for shipping their current ring to Sparkle & Jade for processing. A prepaid return label is not provided.

Start Your Exchange
• Select your new size and optional engraving
• Complete payment for the Thorsten processing and replacement shipping fees

Confirmation & RMA
• Sparkle & Jade will email you an RMA number after your exchange request is submitted and approved by Thorsten.

Prepare Your Return
• The original Thorsten ring box and warranty card is not required
• Include your RMA number inside the package
• We strongly recommend using insured shipping and secure packaging for safe delivery

Processing
• Once received, your ring will processed by Thorsten under warranty
• Please allow approximately 3–5 business days for processing
• Tracking will be provided to you once the replacement ring ships from Thorsten

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