Thorsten Warranty & Size Exchange Policy

Shipping Fees:
Customers are responsible for all shipping costs related to warranty claims and size exchanges.

Size Exchange Process:

Warranty Fee: Thorsten charges a $20 warranty processing fee plus shipping for all warranty exchanges.

Start Your Exchange:

- Select your new size, add optional engraving, and pay for the processing fee and shipping from Thorsten to you.

Confirmation & RMA:

Prepare Your Return:

- The original Thorsten ring box is not required.
- Customers are responsible for return shipping to Sparkle & Jade. A prepaid return label is not provided. We strongly recommend using fully insured shipping.
- You may use any carrier (USPS, UPS, FedEx, etc.) and we recommend insuring the ring for its original value.
- Include your order number in the shipment.
- Use a secure padded mailer or box to ensure safe delivery.

Tracking:

Processing:

- Once received, we will send your ring in to Thorsten under warranty on your behalf. Please allow 3-5 business days for processing.
- Once your new ring ships from Thorsten to you, Sparkle & Jade will provide a tracking number.

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